Shipping & Delivery Policy

At National Point Mobile Phones Trading L.L.C., we are committed to providing a smooth and reliable delivery experience. Please read our Shipping & Delivery Policy carefully to understand how your orders will be processed and delivered.

1. Shipping Coverage

  • We currently deliver across the United Arab Emirates (UAE).
  • Please note that delivery to PO Boxes, military zones, and certain free zones may not be possible unless special arrangements are made.
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2. Delivery Timeframes

  • Standard Delivery (UAE): 1–3 business days.

  • Same-Day Delivery (Dubai Only): Available for selected orders placed before 2:00 PM.

  • International Delivery (Optional): If applicable, estimated delivery within 5–10 business days.

Note: Delivery times may vary due to external factors such as courier delays, weather, or holidays.

3. Delivery Charges

  • Standard Delivery Fee (UAE): Calculated based on the customer’s location and distance from our office.

  • Additional Charges: May apply for remote areas, heavy products, or fragile items that require special handling.

4. Order Processing

  • Orders placed before 2:00 PM (UAE time) on business days will be processed the same day.

  • Orders placed after 2:00 PM, on weekends, or public holidays will be processed on the next working day.

5. Tracking & Notifications

  • Once your order has been shipped, you will receive an SMS and/or Email notification with the tracking details.

  • You can use the provided tracking number to monitor the status of your shipment via our courier partner.

6. Failed Delivery Attempts

  • If you are unavailable at the time of delivery, the courier will attempt redelivery.

  • After multiple unsuccessful attempts, your order may be returned to our warehouse. Additional charges may apply if reshipping is required.

7. International Shipping (If Applicable)

  • For international orders, customers are responsible for customs duties, import taxes, and clearance fees in their respective countries.

  • Any delays caused by customs clearance are beyond our control.